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Fastjump Hosting Solutions (founded in 1999) is a web
hosting company which offers a complete
suite of professional web hosting service, domain name
registration, design and development. Fastjump is a privately
owned company and has no outstanding debts or liabilities.
Fastjump team is composed of highly qualified and devoted
professionals, with diverse backgrounds, creating a
powerful mix of high-quality web hosting and design
specialists dedicated to provide our customers with
one of the best services in the web hosting business.
However, we realize that having a team of highly qualified
and devoted professionals, who have created this incredible
and unique by its performance web hosting solution,
is not enough. This is only a half of our job. This
means prompt and reliable customer support that is available
24 hours a day, seven days a week, 365 days a year.
When a customer has a problem or needs help, our Customer
Support will respond quickly and efficiently, usually
within 15-30 minutes after the support request has been
received.
Our main goal is to provide the best possible services and excellent customer support simultaneously.
Fastjump system-administrators strive to ensure that our servers are up and running all the time. Their efforts guarantee that our servers are running the latest software versions, to prevent the occurrence of incompatibility or program error issues.
The support team is constantly (24 hours a day, 7 days
a week) available for our customers. The excellent customer
care is a priority for our support team and they strive
to make sure that every question is being answered adequately
and thoroughly, thus providing assistance to our customers
at the long-run development of their web site. Our customer
support staff accepts all type of questions and customers
are guaranteed a response within 60 minutes.
We guarantee an uptime of 99.9%, which is possible
with our OC12 and OC48 Internet connections (The capacity
of the network that we are a part of exceeds 2.5 GB
per second)
The servers that we are using have Dual P4/Xeon with 2 GB of RAM, SCSI hard drives with RAID controllers and backups. Each server is equipped with a gigabit network card.
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